Refund policy

Jewelry Shipping Policy

• • Shipping Time: Orders are usually processed and shipped within 48 hours. Please note personalised items will take longer to process. If your order has both personalised and non-personalised items, the order will be split, and the non-personalised items will be delivered beforehand.
  • Shipping Charges: We offer free shipping on all orders over Rs. 449. Please note that we do not offer free shipping on international orders and returns.
  • Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.
  • In case you’re ordering other items along with personalised or Gold jewellery, your order might arrive in parts.

Jewelry Cancellation Policy

Jewelry Return Policy

We offer free returns within 30 days of item delivery. Items must be in their original condition, with tags intact and unworn. It should be returned in their original packaging as shipped. Smiling Stones reserves the right to reject any returns that do not meet the conditions specified above. In such case, we will return these items to you. If items are found faulty or defective, it should be returned in their original packaging. Items with special order or request are not returnable.

Diamond Return Policy

We offer free returns within 15 days of item delivery. If you wish to return, diamond must be in its original condition and shipped with the grading reports. If the diamond report is not returned, you will be charged for Rs.8000/- as a replacement cost. Please return the diamond in its original packaging as shipped. Once received, we will need to inspect the diamond (it will take a week). Smiling Stones reserves the right to reject the diamonds if it is not returned in its original condition. You will be notified once the return process is approved or rejected. The rejected items will be sent back to your original shipping address. 

In order to process a return of your purchased items simply send us an email to support@thesmilingstones.com.

Refund

Items approved for return, we will refund back within a week once it is approved. The item will be refunded to your original payment method. It may take 10 days for your designated banks to post the funds to your account. Items with special order or request are not refundable.

Lifetime Warranty Policy

Be rest assured with your Smiling Stones jewelries! We will provide you with Lifetime warranty guarantee with any jewelry purchased from Smiling Stones. If you believe your item has any manufacturing defect, you can ship to us with your proof of purchase for us to inspect. If we determine the jewelry damage is valid, we will repair the item.

The types of repairs included are:

Complimentary polishing of jewellery

Complimentary resizing one size up or down (Eternity bands are not resizeable).

In case your diamond falls out, you can send it over to us with your jewelry pcs for us to help you set it back. But if diamond is lost, we are unable to replace with a new one. You would need to purchase a diamond for replacing it.

Our repair policy excludes wear and tear, loss of diamonds, product loss or item being stolen. For a repair request, we will first need to receive a proof of purchase shipped together with the jewelry. If the repair request is aligned to our policy, we will proceed with the request. If it is not, we will notify you if the given repair service is available for its cost. The repaired items will be delivered back to your given shipping address in one to two weeks’ time.

Special Orders Policy

If you have purchased our Smiling Stones jewelry and wish to engrave your initial on it, we are happy to help you do so. Email us at support@thesmilingstones.com and with proof of purchase for us to confirm and proceed with your request.

Metal Purity

If you wish to place any of our favourite order in a different metal purity (14K or 18K), email us or phone at Phone number: +91-9910488636 / Email: support@thesmilingstones.com and we will look into your request.

All special orders are not refundable or returnable. They will take around 2 weeks’ time to deliver from the date of purchase.

Exclusion

The After Sales Service Policy is only available to customers purchasing from Smiling Stones. Exclusions that will not be accepted as manufacturing defect and applied to the after sales service policy includes:

• Precious metals change of color due to exposure of chemical, used while swimming and hot tubs or bathing.
• Precious metals bend of prong over time due to daily wear and requiring a refurbishment as its normal condition.
• Due to daily wear, stones to fall out as prongs get worn out.
• Loss of stone due caused by daily wear or other kinds of damage.